Please note our cancellation policy:
Please be advised that Ili Ili Stones has a cancellation policy which applies to all workshops. We understand that circumstances change, but we ask you to please take a moment to read our policy carefully to ensure that you understand it:
• Your cancellation of the full course, at any point, incurs a $100 administration fee, that is non-refundable.
• Should you decide to cancel your place in our course but choose a future course we will endeavour to transfer your booking to that course (pending availability). This will incur a $50 administration fee which we will invoice you for prior to securing and finalising your future booking.
• Cancellations that occur within 7 days of our scheduled course date will not be refundable unless we are able to fill your vacancy (which we will endeavour to do). Should we be able to fill your place we will only retain our usual $100 administration fee.
• No-shows and same day cancellations are not refundable or transferable.
• In the highly unlikely circumstance that Ili Ili Stones should have to cancel a course you will receive a full refund of your fee or the opportunity to roll your booking over to a future course at no cost to you. Ili Ili Stones is in no way responsible for any other costs that may have been incurred by you relating to your attendance at the course.
Please note we can only refund by direct deposit into your nominated bank account and we do not refund in cash.